Help with your subscriptions

Wait, I have an account now?

That’s right. If you are an exisiting customer, we have automatically created an account for you, so that you can manage your own coffee subscription. If you don’t want to do this, no problem, you can just ignore it!

To log into your account

Just click on the link ‘MY COFFEE SUBSCRIPTIONS‘ at the very top of the website. Alternatively, you can click on the order number (in blue) from your invoice email that you will have received. This should take you to a login screen. If you’ve forgotten your password (or don’t have one yet), just click the ‘lost your password’ and follow the steps to choose a new password.

Once your logged in, you should see your ‘My Account’ page, which has various links to your current subscriptions (and orders).

To pay for your Subscription via ‘Credit Card’

  • Login to your account
  • Click on the link ‘Subscriptions’ or ‘My Subscription’
  • Click ‘View’ button (only if you have multiple subscriptions)
  • Click the ‘Add payment’ button
  • Enter in your credit card details
  • Click ‘Add Payment Method’ button (you may need to wait for a few seconds for it to process)
  • Hopefully, if payment was successful, you should see a ‘Thank you’ message. If not, please contact us at hello@waihekebean.nz.

To change your delivery address (for shipping)

  • Login to your account
  • Click on the link ‘Addresses’

To temporarily suspend your coffee delivery

  • Login to your account
  • Click on the link ‘Subscriptions’ or ‘My Subscription’
  • Click ‘View’ button (only if you have multiple subscriptions)
  • Click ‘Suspend’ button

To reactivate your coffee delivery

  • Login to your account
  • Click on the link ‘Subscriptions’ or ‘My Subscription’
  • Click ‘View’ button (only if you have multiple subscriptions)
  • Click ‘Reactivate’ button

To change your email address

  • Login to your account
  • Click on the link ‘Account details’

To pay for your order via ‘Bank deposit’

You don’t need to log into your account if you want to pay by bank deposit. You can either set up a repeat payment from your bank, or make one off payments every time we send you an invoice. Please use the ‘Order number’ from the email invoice in the reference section. Our bank details are as follows:

Bank account no: ’38-9020-0706693-00′
Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

What does it mean if my coffee subscription says it’s ‘On hold’?

This most likely means that it is currently being processed or awaiting payment from your bank. Or you have temporarily suspended it. If it was the latter, you can re-activate it, by clicking on the ‘Reactivate’ button on the ‘Subscription’ page.